Position: Waitress
Location: Biratnagar
Job Summary:
As a Waitress, you will be responsible for providing excellent customer service and ensuring an enjoyable dining experience for our guests. You will take orders, serve food and beverages, and attend to customer needs in a prompt and courteous manner. The ideal candidate should be friendly, attentive, and have a positive attitude.
Responsibilities:
Greet and seat guests in a friendly and welcoming manner.
Relay orders to the kitchen and ensure timely delivery of food and drinks.
Check on customers regularly to ensure satisfaction and address any concerns.
Anticipate and respond to customer needs, including refilling drinks and providing additional condiments or utensils.
Handle cash and payments accurately and efficiently.
Collaborate with kitchen staff to ensure accurate and timely order preparation.
Maintain cleanliness and tidiness in the dining area, including clearing tables and resetting them for the next guests.
Collaborate with other restaurant staff to provide a seamless dining experience.
Follow health and safety guidelines to ensure a safe working environment for both staff and customers.
Upsell menu items and promote special events or promotions to customers.
Handle customer complaints professionally and escalate issues to management when necessary.
Stay informed about menu changes, specials, and restaurant policies.
Attend staff meetings and training sessions as required.
Qualifications:
Previous experience as a waitress or in a similar customer service role preferred.
Excellent communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Strong organizational and time management skills.
Knowledge of food and beverage items, including menu items, ingredients, and preparation methods.
Basic math skills for handling payments and making change.
Ability to stand and walk for extended periods.
Flexibility to work evenings, weekends, and holidays.
Positive attitude and willingness to learn.
High school diploma or equivalent.